Q. How do I check out?

As soon as you have finished adding items to your shopping cart and are ready to place an order, Select the ‘Checkout’ tab. Follow, the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation and an e-mail summary of your order.

Q. Are there any hidden charges when I make a purchase online?

There are NO hidden charges when you make a purchase on www.freshleafuae.com. The price you see on the product page is just what you pay.

Q. What credit card/debit cards do you accept for payment?

For convenience of our valued customers, we offer following three methods of payment. Clients can choose as per their convenience:-

Cash on Delivery: We respect your concern if you don’t want to make an online payment on www.freshleafuae.com . You can opt for the Cash on Delivery (COD) payment method instead at the time of delivery of your order at your doorstep. It is strictly a cash-only payment method. Please note: Foreign currency cannot be accepted to make a COD payment. Only Arab Emirates Dirhams (AED) are accepted.

Credit Card on Delivery: For your further convenience we also provide credit card payment on delivery which assist you to make your payment through Credit or Debit card at your doorstep.

Payment Through Online Link:  We are 100% secure to conduct an online transaction. Customers can make online payment via a secure link generated through trusted gateway.

Q. How do I get a receipt?

You will receive an electronic receipt on your registered email address, including the order confirmation, order summary and the payment details. When your shopping basket is delivered, you will be given a detailed delivery note of your received order by the driver.

Q. Am I safe to conduct any online transactions?

Yes, your safety is our priority. All the details and information provided by you on www.freshleafuae.com is secured and is encrypted. Your information is not shared with any 3rd party.

Q. Is it safe to make an online purchase through my credit/debit card online?

When you use your credit card, all your data is encrypted to the highest standard and held on a secure computer that means it’s protected from hackers and criminals. All data is hosted by our Merchant payment gateway. NO credit card details are stored within our systems or computers, it’s one more assurance that when you place an order with www.freshleafuae.com. IT IS ABSOLUTELY SAFE AND PROTECTED.

Q. Do I have to register before I can shop?

For your convenience, if you do not wish to register you can browse our e-shop and add to your cart as a Guest. However, we highly recommend you to register with us as you will notified about the upcoming deals and promotions and also be eligible to enjoy regular benefits.

Q. Can I get a free Home Delivery ?

For orders above following value, free home delivery is offered. For orders less than mentioned value, delivery charges will be added in total :-

Area      Min Order (AED)     Delivery Charges

Al Ain                       250                                50 

Umm Al Quwain      250                                50 

Ras Al Khaimah       250                                50 

Sharjah                    250                                30

Fujairah                    300                               50

Ajman                       250                               35

Dubai                        70                                 25

Abu Dhabi                300                              50 

Q. How do I add to, or amend my order?

Once your order is confirmed and you have received the order confirmation, you cannot change this order. Please reach our customer service on 800-FreshLeaf as soon as possible. We are more than happy to serve you.

Q. How will I know that you have received my order?

Once you complete the checkout process, the order confirmation page will appear with your order reference. Please note down the order reference in case you need to contact us. Furthermore, you will receive a confirmation order on your registered email confirming your order. Accordingly, please be sure you provide your valid and correct email address on the order form so we can be sure to deliver a confirmation to you.

Q. Can I order to a different address?

Yes the delivery address can be different from the billing address.

Q. How do I see my order history?

Visit www.freshleafuae.com , log in and go to ‘My Account’ page, go to ‘Order history’, and you will be able to see all your previous orders.

Q. How do I view what’s in my shopping cart?

To view the content of your cart, click on the trolley icon at the top right of the screen.

Q. How do I add items to my cart?

Once you have selected your item(s), click on the Add to Cart tab located next to the item, and it will be added to your cart.

Q. How do I remove items from my cart?

Go to your cart by clicking on the trolley button on the top right side of your screen. To remove an item, click on the View Cart, here you will find the x sign besides the item. Click on the sign and the item will be removed from your cart.

Q. How do I change the quantity of a particular item in my cart?

Go to your cart by clicking on the trolley button on the top right side of your screen. To change the quantity of an item in your cart, click on the View Cart, here you will find the Quantity option where you can click the negative (-) or positive (+) box to change the quantity. Once you do this, the quantity and associated subtotal amount will automatically change and reflect the correct amount for the quantity and the cart value.

Q. How long does it take to receive my order after I have placed it online?

All orders are prepared as soon as the order is received. However please refer to the below time slots for delivery time slots.